Refund policy
Returns and refunds
We have a 30-day return policy: you have 30 days from receiving your item to request a return.
Conditions
- Items must be unworn, in their original condition and in their original packaging.
- We do not charge a restocking fee.
- Earrings can only be returned if the hygiene packaging is unopened. This does not apply if the item is defective.
How to request a return
Please email us at support@pearlandpostatelier.co.uk with your order number, the reason for your return and, if relevant, photos. Our customer service will then send you the return address and instructions.
Please do not send items back before you have received our instructions. Returns sent to our company address cannot be processed.
Return costs
Customers are responsible for return shipping costs, unless the item is defective or does not match the description.
If your item is defective, damaged or not the item you ordered, there are no costs for you and we will send a replacement or give you a full refund.
Refunds
Once your return has been received and approved, you will receive your refund within 7 business days. The refund is made to your original payment method.
Your statutory rights
This policy does not affect your statutory rights as a consumer in the UK.
Our customer service is available Monday to Friday from 9:00 to 17:00 (Amsterdam time). Our customer service replies within 24 to 48 hours on working days.
Contact
Phone: +31 6 57500756
Email: support@pearlandpostatelier.co.uk
Address: Van Ruysdaellaan 103, 2264 TA Leidschendam, Netherlands
Support Hours: Monday to Friday: 9:00 AM to 5:00 PM (Amsterdam time, CET/CEST)
Company Information
Store Name: Pearl and Post Atelier
Company Name: TTJ Productions
Registered Trade Name: TT Networks
Company Registration Number (KvK): 94464324
VAT Number: NL866787161B01
Have a question? Please read our FAQ page or contact us.
